February Tips from the PADI Quality Management Team

Each month the PADI Quality Management team continues to bring you tips on how to maintain and improve safety in your professional diving activities. This month we heard from Quality Management Consultant, Rebecca Wastall.


This month we decided to fire frequently asked questions to the Quality Management team to see if things are actually fact or fiction!


Fiction. When a complaint comes in, the Quality Management Consultant looks at all the facts and the member’s history. When members deviate from PADI Standards, most often unintentionally, the Quality Management program acts to get members back on track and help them avoid future problems. Deliberate, repeat offenders, on the other hand, are dealt with firmly and can face suspension, retraining and expulsion from the organisation.


Fact. The Quality Management Consultants are here to support you. We are happy to receive calls and emails concerning standards or best practice, all of which will be held in confidence and not disclosed to anyone without your consent.


Fiction. As defined in the Instructor Manual a flexible skill must be conducted during the PADI Scuba Diver and PADI Open Water Course. The flexibility element allows the instructor to choose the best time to conduct the flexible skill within the parameters of either the PADI Scuba Diver or PADI Open Water programme. One of the best examples would be the Controlled Emergency Swimming Ascent where the instructor would choose the best location and conditions for the CESA on Open Water dives 2, 3 or 4.


Fiction. The use of a control line to conduct the Controlled Emergency Swimming Ascent is mandatory when conducting the CESA in the ocean as per the Instructor Manual at page 65. This skill is taught with a control line to make it realistic and safe. The control line is there for you to stop your student if they ascend too fast. It is unacceptable to overweight yourself or hold on to your student without a line to stop a runaway ascent. In addition please consider that a Surface Marker Buoy may not be of sufficient strength to act as a control line despite it being secured. Page 65 of the PADI Instructor manual clearly describes how to run this skill.


Fact. This form has been approved by the RSTC to cover standard liability for a period of 12 months if a student conducts more than one programme. This is providing they do not change the store the programmes are conducted at. A good example would be where a student takes both the PADI Advanced Open Water and then moves straight onto the PADI Specialty Diver Programme.


Fiction. The RSTC liability form only protects you from the “assumed” risks of diving. A good example would be the fact that scuba diving is conducted underwater and the student assumes any general risks involved with being submerged. It does not protect you from any actions that would be deemed negligent. A good question to ask yourself is “would a reasonably prudent PADI member act in the same way?” If the answer is yes it is likely that your actions are ok and you would not be found negligent. If the answer is no then you may be acting outside the normal parameters of diving and the assumed risks it holds. In these circumstances you could be held liable.


Fact. It is unacceptable to leave your students unattended during any training element of the PADI Open Water Course. The Instructor Manual requires direct supervision throughout. This can be found within the Instructor Manual at page 52.


Fiction. If you engage the services of a freelance instructor to undertake PADI courses at your store you have formed a legal relationship. If anything were to occur and negligence found, a store could still be vicariously liable for the freelance instructor’s actions in the same way as if they were an employee. In essence, there is a relationship between you and the instructor which involves a contract of services. This contract would allow a diver to sue both the individual member and store in any claim of negligence.


Fact. PADI standards do not allow you to pass your weight belt to your instructor or place your weight belt on the side of the pool in the conduct of this skill. If there are concerns about damaging the pool then use sand weights or soft matting to prevent damage. Make sure your students know why this skill needs to be mastered. They must understand in certain circumstances it could prevent an incident from occurring. See page p56 of the instructor manual for the full standard.


Fiction. This must be a continuous swim as defined at page 53 of the Instructor Manual. Remember if your students are struggling with this component of the PADI Open Water Course you can consider the 300m snorkel instead. Never modify the watermanship skills. Failure to master watermanship could lead to serious incidents in the future.

All the best in your professional diving activities and Let’s Dive Safe.

Rebecca Wastall | Quality Management Consultant, PADI Asia Pacific.

Email: qa@padi.com.au

2019: Creating Real Resolutions

2019 - Sunset - Resolutions

It’s almost a tradition. Each year in January, we resolve to “eat better,” “spend less time on YouTube,” “rotate the tires on time,” or whatever. But by February, we’ve forgotten it. Why? Because most resolutions are really wishes or things we’re told we “ought” to do, instead of commitments from our hearts. So, our daily grind easily pushes them into the back seat.

This year, let’s break from tradition and apply our passion for diving and the underwater world to find some real resolutions. You’ve probably noticed that when people commit to real, important resolutions that they genuinely care about, they get things done. They prove American philosopher William James right when he said, “Act as if what you do makes a difference. It does.”

Because we think differently and have different talents, perhaps exactly what you’re most passionate about differs from me – and that’s fine because there are many needs that call on us as a force for positive change. But ultimately, every struggle we passionately commit to either involves nature, other people, ourselves or often, a combination of these.

underwater - scuba diver - conservation - ocean health


In previous blogs I’ve talked about how divers are already making a difference in the face of the numerous threats to our seas. Globe-wide problems can seem overwhelming, but these divers show that we can and do make a difference if we know their secret – they don’t think broad and wide. They think small and deep. They pick small, focused things that don’t overwhelm, like reducing plastic waste one straw at a time or campaigning to make a local reef a Hope Spot or marine protected area and passionately focus on them. Joining cleanups, volunteering as citizen scientists, coral farming . . . the list is long, definitely not always easy, but doable. So, while no one of us can save the oceans, together we will, working in millions of important ways at the same time. Need some ideas about where you fit in? Start here.

Latin America - Scuba Divers - Top side - Ocean
Latin America; Marketing; Puerto Rico; 2011

Other People

You know diving transforms lives, or you probably wouldn’t be reading this. It’s a powerful tool for positive social change. It inspires people creatively, helps overcome social barriers and importantly, creates active ocean advocates. As I talked about in my last blog, diving is a substantial healing force.

Diving is also a rare activity in which a seasoned pro can pair with a first-time novice and both have a genuinely great dive together (try that playing tennis). Diving brings families and friends together, bridges cultures (underwater, we all speak the same language) and teaches teamwork and self-discipline.

“You cannot change anyone,” American author Roy T. Bennett reminds us, “but you can be the reason someone changes.” Resolve to be that reason. Set a goal to tell someone every week (or day!) about why you love diving, and when they like what they hear, how to get started. Diving helps us be better people, and not sharing it is, in my opinion, a bit selfish.

Scuba Divers - Diving Buddy - Ocean - Underwater


Don’t dismiss continuing your diver education as a “real” resolution just because you’ll enjoy doing it. Look at it this way: If you’re committed to showing people underwater beauty – or damage – would learning underwater imaging help? If you’re removing debris in cooler water, can you do more if you learn to dive a dry suit? To document invasive and original species populations, would learning fish identification help? Adaptive support diving for sharing diving with people who have challenges? To be in the ultimate position to share diving, look at Divemaster, Assistant Instructor and PADI Open Water Scuba Instructor. And, think beyond diving – CPR and first aid can make a huge difference for someone wherever you are, and learning a new language allows you to be an underwater ambassador to more people and cultures. No matter how much we’ve accomplished or know, there’s always something more to do and learn. Master Spanish painter Pablo Picasso said, “I’m always doing that which I can’t do, so that I may learn how to do it.” Great advice.

As we replace flimsy traditional resolutions with genuine commitments to be a force for good, I’ll leave you with a favorite quote. Rob Siltanen, advertising executive behind some of Apple’s most successful campaigns, said this:

The people who are crazy enough to think they can change the world
are the ones who do.

Dr. Drew Richardson
PADI President & CEO

Dive Community Comes Together for Coral Restoration Workshop

By Jen Clent – Regional Manager Indonesia & Timor-Leste

Situated near Bali in Indonesia are a group of islands growing in popularity. Nusa Lembongan, Nusa Ceningan and Nusa Penida are just a short boat ride away from Bali and are fast becoming known as an amazing diving destination.

With growing popularity however, there also comes an impact on the environment. To combat this impact members of this dive community are extremely proactive in ocean conservation. Regular environmental events, clean ups, Dive Against Debris, seminars and education based dive training are a regular occurrence. Most businesses have initiated waste management programs and are actively aiming to reduce diver impacts through environmental briefings for guests.

Recently Andrew Taylor, biologist and certified restoration practitioner from Blue Corner Marine Research invited this dive community to get together in an effort to begin coral restoration in an important area used regularly by divers.

Andrew initiated a pilot project to determine the restoration method best suited to the specific environmental conditions in the area. He then recommended the best restoration method for the chosen site on Nusa Penida, which was to conduct a two step physical and biological restoration effort.

Divers installing the frames

First the team physically stabilized the rubble substrate using modular reef structures or coral frames. By installing these structures a framework is provided to minimize erosion and create patch reefs. Suitable hard coral species are then transplanted upon the structures to establish patch reefs which in time, will expand across the rubble area.

Andrew explains the workshop below:

“The workshop ran as an intensive 2 day event for professional local divers of the Nusa Islands in Bali. The first day involved classroom training on coral reef ecology and restoration techniques, followed by an afternoon of working dives. On the second day structures and coral transplants were inspected and documented for what will be an ongoing monitoring project. The workshop was offered free of charge to the local community in an effort to get all the dive instructors, divemasters and dive centres involved in protecting and restoring the reef. During the workshop 50 coral frames were installed at the restoration site! Funding for reef structures and operational logistics of the workshop were made possible with diver donations, assistance from several dive shops on the Nusa Islands, fundraising events at Blue Corner Bar, and generous donations from community partners”.

workshop i

This restoration effort is the start of what will be an ongoing restoration program in the Nusa Islands.  The event was attended and supported by 25 Dive Professionals and volunteers from 6 PADI Dive Centres and Resorts. Additionally, the event was supported by the Marine Megafauna Foundation, Coral Triangle Center, Lembongan Marine Association, Komunitas Penyelam Lembongan and the Ministry of Marine Affairs, Bali Province (DKP).

Logistics were arranged through Blue Corner Dive and the project had the backing of PADI & Project AWARE.

PADI Regional Managers get to experience some great conservation initiatives all around their region. If you are undertaking conservation initiatives through your PADI Dive Shop, contact your PADI Regional Manager to discuss ideas, implementation and support.

V-Insurance Policies Fully Endorsed by PADI & Approved for International Use

As a dive professional, having adequate insurance should be a top priority. In Rebecca Wastall’s PADI Quality Management Tips article, she notes: “In today’s changing world I don’t think we can ignore the importance of insurance. Make sure you are protected as a dive professional. We live in litigious times and comprehensive cover should be at the top of your agenda.”

Litigation is a global issue, and we have seen dive related lawsuits filed in many locations around the world, including countries where liability insurance is not compulsory.  We strongly recommend that you protect yourself, and do so with a specialist dive insurance policy that is valid worldwide, fully endorsed by PADI Asia Pacific and has been designed to include cover and benefits essential to every diver.

The V-Insurance combined liability insurance policy provides that worldwide coverage (including USA and Canada) and is accepted by PADI Asia Pacific, PADI EMEA and PADI Americas.

V-Insurance Group is the only insurance broker that PADI Asia Pacific endorse.  They provide a customised range of insurance policies for PADI Asia Pacific members (Instructors, Assistant Instructors, Divemasters and Retail & Resort Association Members) which include Public Liability, Professional Indemnity, Legal Defence Costs, Crisis & Media Management and cover for Fines & Penalties. 

It is top level cover at a competitive price which offers true value and the right help when needed most.  In addition to the diving insurance essentials, ($10M Public & Products Liability, $10M Professional Indemnity), there are extra benefits included at no extra cost, such as cover for underwater scientific projects, film and media projects and liability for watercraft up to 15 metres in length.

Strong member support of the PADI Asia Pacific insurance program over the last 20 years has resulted in the availability of a policy at a competitive price that provides superior coverage and supports the PADI Risk Management initiatives. In the event of a serious incident or claim, the claims team behind our insurance program is the most experienced in the Asia Pacific region with over 20 years’ experience in the dive industry.  Service is available 24 hours a day, 7 days a week with access to local resources to give you the help you need, when it is needed most.

The 2018/2019 PADI Asia Pacific insurance program and online applications are now available at www.padiinsurance.com.au

Should you have any questions about your V-Insurance policy please feel free to contact customerservice.ap@padi.com or padi@vinsurancegroup.com

PADI-Attended Dive Expos in 2019

Attending Dive Expos can provide PADI Dive Shops with a vast array of opportunities to meet and engage with current and potential divers. It is also a fantastic way to learn about and trial new PADI products, meet with PADI staff and network with fellow PADI Professionals.

PADI will be participating in numerous consumer dive expos throughout 2019. The primary goal of PADI’s attendance is to assist PADI Dive Centres and Resorts promote PADI courses and the PADI brand. In 2018, PADI Dive Shops collectively sold 35% more PADI courses at dive shows in Asia Pacific than the previous year and we look forward to another successful year in 2019.

PADI Member Forums, seminars and PADI Business Academies are also often arranged to coincide with dive expos.

PADI will be exhibiting at the following Dive Expos in 2019.

ISPO Beijing 16-19 January 2019 Beijing, China
Korean Underwater Sports (KUSPO) 28 February – 3 March 2019 Seoul, South Korea
Asia Dive Expo (ADEX) Singapore 11-14 April 2019 Singapore
DRT Shanghai 12-14 April 2019 Shanghai, China
Malaysia International Dive Expo (MIDE) 3-5 May 2019 Kuala Lumpur, Malaysia
Thailand Dive Expo (TDEX) 16-19 May 2019 Bangkok, Thailand
Asia Dive Expo (ADEX) China TBA Beijing, China

*Please note this list is subject to change without notice.

Read about some of the things you can do to make your exhibition a success in order to reap the benefits of attending. You should also contact your PADI Regional Manager or the PADI Marketing team to enquire about any support you may be eligible for, including marketing collateral and promotional offers.

In the event that PADI is not attending an expo, additional support will be offered to assist exhibiting PADI Members with their marketing efforts.

PADI Asia Pacific looks forward to assisting you with your dive show attendance and other events in 2019.

PADI’s Mission 2020 Pledge: Join Us!

PADI Mission 2020 - PADI - Mission - 2020

PADI’s long-standing commitment to ocean conservation began more than 25 years ago with the formation of Project AWARE® Foundation. In 2017, the PADI Pillars of Change were introduced to increase awareness of issues affecting our ocean communities, and to mobilize PADI Professionals and divers to act together as a catalyst for positive change. Now, the PADI organization is integrating the Mission 2020 effort to reduce plastics in the ocean into its overall commitment to ocean health and corporate citizenship ethos.

Aligning with PADI’s belief that greater change can be affected when working together, Mission 2020 is a collection of pledges from organizations within the diving community to change business practices to protect and preserve the ocean for the future. With a primary focus on single-use plastics, the project sets ambitious targets of changes to be made before World Oceans Day 2020.

PADI’s Mission 2020 Pledge

As PADI moves towards a fully integrated and digital learning system, we will lessen our dependency on plastics and packaging, thereby mitigating the plastic footprint of PADI Professionals and the million divers certified each year. To broaden our impact even further, PADI is committed to rallying our 6,600 Dive Centers and Resorts to reduce their use of single-use plastics by the year 2020. We invite everyone to make a pledge and to change their business practices in support of a clean and healthy ocean.

“We are passionate about creating a preferred view of the future in healthier oceans. We have a strong legacy of environmental conservation behind us and a robust roadmap for continued progress that will drive our force for good responsibility well into the future. This is the foundation of PADI’s Mission 2020 pledge, and it is our hope that this project will inspire the PADI community to make immediate commitments that will lead to lasting change.’ – Drew Richardson, President and CEO of PADI Worldwide

Why You Should Make a 2020 Commitment

It’s good for the planet – Changing your business practices to reduce plastics is good for the ocean and good for us too. Let’s protect the places we love to dive and make sure they are healthy for future generations.

It will enhance your business – Consumers are proud to attach themselves to a business with purpose. Show your customers that you care about the ocean and they will reward you with their loyalty.

It’s good for the dive industry – If we come together as an industry to protect our ocean planet, we set a good example for other businesses to follow. If a clean, healthy ocean is our goal, we need all the help we can get.

Plastic - Reef - Ocean - Plastic on Reef

PADI’s Mission 2020 pledge to reduce plastic with help restore ocean health. Join us in protecting the underwater world we love.

Impactful Ways to Reduce Your Plastic Use

  •  Prevent debris from getting into the ocean! Remove single use plastics like water bottles, plastic bags and plastic cups from your shop and dive boats.
  • Work with your local community to organize joint beach and underwater clean-up events. This effort brings awareness to everyone about how individual behaviors positively impact our environment.
  • Set monthly and yearly clean up goals for your local dive sites. Log the debris on the Project AWARE Dive Against Debris® App to contribute to data collection that could influence new ocean-friendly policies.
  • Protect your local waters and Adopt a Dive Site™. It’s the ideal way to engage in ongoing, local protection and monitoring of our underwater playgrounds.
  • Carry sustainably made merchandise in your dive center or resort. Make sure tee shirts, hoodies and other branded goods come from eco-friendly suppliers and are made from non-plastic materials or from recycled plastic fibers.
  • Make the switch to PADI eLearning® and improve your carbon footprint. Going digital reduces production of plastic materials and removes the need for shipping.

Make a Mission 2020 Pledge

All members of the dive community are encouraged to make a Mission 2020 pledge. And what a great time to align your pledge with your 2019 New Year’s resolutions! Whether sustainability is already a key component of your business model or you’re just getting started, we encourage you to join in by making adjustments (big and small) to your business practices in support of a clean and healthy ocean. See what others in the industry have pledged on Mission 2020’s Who’s In page.

We believe that the global PADI family is a force for good that can help play a critical role in protecting and preserving our oceans for the future if we all make conservation a priority at our places of business.

Have You Renewed Your PADI Membership for 2019?

Maybe you’ve been busy during the past several months and haven’t had the time to renew your PADI Membership for 2019. If you haven’t renewed, please use one of the following methods as soon as possible to maintain your renewed membership status.

  1. Renew OnlinePADI Pros’ Site
  2. Renew by Email; memdep@padi.com.au
  3. Renew by Phone; +61 2 9454 2888

We appreciate you choosing PADI as your diver training organisation.

PADI Instructor Examinations for December 2018

1/12/2018 | Bangkok, Thailand

1/12/2018 | Auckland, New Zealand

1/12/2018 | Jakarta, Indonesia

4/12/2018 | Kota Kinabalu, Malaysia

4/12/2018 | Rarotonga, Cook Islands

5/12/2018 | Dili, East Timor

5/12/2018 | Malapascua, Philippines

5/12/2018 | Nha Trang, Vietnam

7/12/2018 | Semporna, Malaysia

8/12/2018 | Dumaguete, Philippines

8/12/2018 | Cairns, Australia

8/12/2018 | Khao Lak, Thailand

8/12/2018 | Bali, Indonesia

8/12/2018 | Phu Quoc, Vietnam

11/12/2018 | Gold Coast, Australia

11/12/2018 | Anilao, Philippines

11/12/2018 | Gili Islands, Indonesia

13/12/2018 | El Nido, Philippines

14/12/2018 | Lembongan, Indonesia

15/12/2018 | Phuket, Thailand

15/12/2018 | Jeju Island, South Korea

15/12/2018 | Singapore

16/12/2018 | Bohol, Philippines

16/12/2018 | Manado, Indonesia

18/12/2018 | Koh Tao, Thailand

18/12/2018 | Koh Samui, Thailand

22/12/2018 | Koh Phi Phi, Thailand

Something We All Need

Cody Unser - First Step - Foundation

In 2008, something happened to Leo Morales that most of us can’t even imagine – his leg was amputated to stop aggressive cancer. But what would be lifelong setback for some didn’t deter him. Already a passionate diver, Morales not only went back to diving, he became an instructor and a tec diver. Then he set two records (depth and distance) for divers with disabilities. Then he . . . well, he grew into an impressive and accomplished person by any standard: a PADI AmbassaDiver, Tedx presenter, author and inspiring mentor for hundreds – maybe thousands of people. Amazingly, Morales says that if he could change the past and keep his leg, that he would not. “Scuba diving gave me my life back,” he says. He actually took his life back using scuba, leveraging it to do more and now gives back more than many would expect. Amazing.

It’s a moving story, but only one example that diving, beyond its force for healing the oceans, heals people – and there are more stories than you can count. Paraplegic at age 12 from transerve myelitis, after the discovering freedom and therapy scuba gave her, PADI Advanced Open Water Diver Cody Unser now uses scuba to help people living with paralysis, and participates in related research, through her First Step Foundation. Losing his legs in a combat zone, PADI Divemaster Chris Middleton, U.K. similarly found the healing power of scuba when he started diving with Deptherapy, and now works with Deptherapy to get more people involved.

And it’s not just physical healing. After serving in Iraq combat and discharged in 2014, US Marine Juan Gonzales had diagnosed Post Tramautic Stress Disorder (PTSD). It impeded having healthy connections with people – particularly his family – but discovered diving through WAVES (Wounded American Veterans Experience Scuba), which uses diving’s healing power to help veterans with physical or psychological wounds. Gonzales says the peace he experiences diving has been a major help in his battle with PTSD.

PADI Course Director Thomas Koch can’t hear, but with scuba, his “disability” turns into an advantage. Why? When his daughter Claire got her Junior Open Water Scuba Diver certification with PADI Course Director Cristina Zenato, they talked as fluently and as much as they always do – underwater, using American Sign Language.

There are hundreds of stories – miracles really – about how, through diving, people have helped, healed and comforted. There are literally hundreds of dive professionals and divers who serve divers with disabilities, and you bring honor and meaning to the dive community as a Force for Good.

But, the truth is, scuba’s healing power goes beyond this because everyone needs healing at times. The dynamics of life can often hurt. There are times when it feels like the weight of the world got dumped on your back. Maybe you can’t sleep and you’re not much fun to be around. Maybe the people you care about most don’t get to see your best, and yet they worry about you. And you see it in their eyes.

Then you go diving . . . and something wonderful happens. The worry world stays at the surface as you descend into the underwater world. Your mind clears. What’s really important can finally break through. Your buddy signals, “okay?” And for the first time in a long time, you really mean it when you reply, “okay!” Maybe it takes a couple of “doses” (dives), but you become you again. It reflects in the faces of those you care about.

My point is this. We share diving because it’s a wonderful experience that we’re passionate about, but we should also share it because it’s a restoring, healing experience. Some of us need it more than others, but that’s something we all need.

Wishing you the happiest New Year,

Dr. Drew Richardson

PADI President & CEO

Our Unshakable Foundation

Bonaire- Diver- Happy - Scuba Diving

Amid everything the PADI® organization does in a rapidly changing world, we need to always build on the foundation for everything the PADI family does. It’s what John Cronin and Ralph Erickson laid down first when they established PADI in 1966, it’s our foundation today and it will carry us into the future. That foundation is, of course, education: diver training. What we teach and how we teach have, will and must continue to change. But, that we teach will never go away. It can’t, because it’s not what we do, but who we are.

Training is PADI’s foundation, but the heart of it is not the PADI System, eLearning, instructor cue cards and the like. These are powerful modern tools, but in 1966, several years before all of these existed, you could take PADI courses and earn PADI certifications because our training foundation was already there, entrusted where it is today – in the hands of you and your fellow PADI Instructors, Assistant Instructors and Divemasters. Without you, the PADI System – the best education system in diving by a long shot – can’t do what it does so well, much as a Steinway piano can’t sound like a Steinway without a master at its keys.

Even with all the innovations in instructional technology, such as the rise of artificial intelligence and dynamic online learning systems, human teachers still bear the weight of the best education. Innovations are important to keep PADI training relevant in today’s dynamic, personalized online world, but you still need great instructors to have great training. As American author William Arthur Ward explained it: “The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.”

That describes the PADI family – more than 130,000 people who inspire others to learn, to dive and to care. Together we motivate divers to rise to new challenges, to have underwater adventures, to heal and help others with scuba, and to protect our fragile world. PADI Course Directors shape the future by passing our collective -wisdom to a rising generation of dive leaders, who will in turn inspire divers to do things we have not even imagined yet. Everything the global PADI organization does today has its roots in training, and that training has its roots in you, me and the rest of the PADI family.

Aristotle said, around 2,300 years ago, “Educating the mind without educating the heart is no education at all,” and that hasn’t changed – the PADI family doesn’t “teach diving”; we educate the heart and transform lives. That’s what makes PADI’s training foundation solid.

Good luck, good teaching and good diving,

Drew Richardson Ed.D.
PADI President and CEO

This article originally appeared in the 4th Quarter edition of The Undersea Journal.