November Tips from the PADI Asia Pacific Quality Management Team

Each month the PADI Asia Pacific Quality Management team continues to bring you tips on how to maintain and improve safety in your professional diving activities. This month we heard from Quality Management Consultant  Rebecca Wastall.

The Environment & Risk Management 

“We are blessed with a career that puts us in contact with the ocean – and the ocean demands our respect. Treat her with respect and she will give you a lifetime of adventures, but underestimate her at your peril. Remember: be prudent in your decision making, put your students’ safety above your ego and – if in doubt – stay out.”- Richard Somerset, PADI.

Many of us entered careers as PADI Dive professionals because we love the ocean and its inhabitants.

The famous Jacques Cousteau once said…….

“The sea once it casts its spell, holds one in its net of wonder forever”

It is true, which is why with the support of Project AWARE we strive to maintain this environment, but do we give it the respect it deserves from a risk management perspective?

The environments people dive in vary all over the world. A diver trained in one environment may not be comfortable in another until they have had some experience and learned the techniques specific to that environment. A diver that is confident in warm clear waters may need extra assistance to adapt to a cold water environment with poor visibility. How many of us check our diver’s history, even if they are simply on a guided dive? Do we ask to see our customers log books? Are we asking the right questions to determine the risks our divers might have. Do we identify who may be susceptible to the risks that are present?

We should consider all of these factors every time we dive. Take a few minutes to mentally review the environment on each diving day and applying that to our customers training and experience levels. Ways we can evaluate the match of student ability to environment include environmental checks (looking or even getting in the water to check on current and visibility), and checking student qualifications and logbooks. The fact is every day is different. Don’t get complacent with the environment assuming it will be the same every time we dive. Set the example for others and consider the risks, pass that message on and create a culture of safety.

Financial pressures of running a dive centre combined with the changing environmental conditions we face mean you could be risking a bad dive to pay the bills. Do you at times feel forced to put finances first? The knock on effect maybe you get a bad review or a complaint but ultimately you need to ask are you risking customer’s safety.

Sometimes we hear of cases of concerned divers and instructors who feel they have been forced to dive in poor environmental conditions or make a poor judgement call which has led to an incident. So who takes responsibility for calling a dive off? Who determines if the dive site is suitable for a diver? Ultimately if an incident occurs the liability is likely to rest with the individual member who was supervising the dive. You would not be able to say “but my boss told me it would be fine”. With our training comes the responsibility to make good judgements. We know the risks – now make the call.

While uncommon there is potential risk to divers from interactions with marine organisms. The most common of these is when a diver brushes up against or lands on a marine invertebrate through poor buoyancy control techniques. We should provide thorough briefings describing what aquatic animals divers come across and ensure they know not to touch organisms, to be careful in the sand and not to sit on the coral. This may seem obvious to many of us but there have been situations where instructors are missing this important part of their briefings. So what is the best solution? Again think about the level of risk. Being gentle with the approach, informing your students about the wildlife in the area is an important part of your briefing. So instead of telling someone ‘the titan triggerfish will attack you’, say ‘this is a fish we respect when nesting and give him the distance he needs to protect his young’. Instead of saying ‘don’t kneel in the sand as you may find yourself with a barb in your knee’, say ‘look closely when in the sand as delicate creatures live there and we want to maintain their habitat’. Don’t shy away from the risks but address them carefully and appropriately to the level of risk they pose. This way you are educating about marine life as well as helping divers to minimise the risks.

Let’s work together with our customers to preserve and enjoy the aquatic environment – after all it is a privilege to be able to explore its depths.

Rebecca Wastall | Quality Management Consultant, PADI Asia Pacific.

Email: qa@padi.com.au

PADI Instructor Examinations for October 2018

2/10/2018 | Gili Islands, Indonesia


3/10/2018 | El Nido, Philippines

3/10/2018 | Whitianga, New Zealand


5/10/2018 | Gangneung, South Korea


6/10/2018 | Dumaguete, Philippines


6/10/2018 | Northland, New Zealand


8/10/2018 | Huludao, China

9/10/2018 | Malapascua, Philippines


13/10/2018 | Cairns, Australia


13/10/2018 | Phuket, Thailand


13/10/2018 | Nanning, China


16/10/2018 | Gold Coast, Australia


16/10/2018 | Koh Tao, Thailand


20/10/2018 | Sanya, China


20/10/2018 | Singapore


22/10/2018 | Coron, Philippines

27/10/2018 | Tioman Island, Malaysia


27/10/2018 | Hong Kong

Save On Your 2019 PADI Membership with Auto Renewal

We appreciate you choosing PADI as your diver training organisation throughout 2018 and the hard work you’ve done maintaining your PADI Professional Membership.

2019 PADI Professional Membership Renewal starts this month and below is an easy way to save the most on your PADI Membership.

The best option with the lowest renewal rate is to make sure you are signed up for Automatic Membership Renewal on the PADI Pros’ Site before the 15th November 2018.

You can find this feature on the My Account page or by clicking the button located on the homepage. If you are already enrolled, log on and make sure your credit card information including expiry date is still current. You should have received an email if you are currently not signed up or your credit card details have expired.

There will also be other options later this year for PADI Professional Membership Renewal including Online Membership Renewal as well as the traditional Paper Membership Renewal however to save time and money consider signing up for Automatic Membership Renewal today.

Visit the PADI Pros’ Site to sign up for Automatic Membership Renewal.

A Force for Good: the Reachers and Teachers

The planet’s environmental health is the biggest challenge humanity has ever faced. Looking at the innovation, initiatives and social ground swell happening on all fronts, we know we can rise to the challenge through dedication, focus, tenacity and importantly, by working on hearts and minds as well as preservation and restoration. Involving kids – the coming generations who will inherit the Earth – is crucial for our future. Global conservation is making great strides, but a sustainable future demand that it becomes an ongoing mindset that expands and gets passed on.

And, it’s happening, thanks to divers who reach and teach youngsters to share a passion that goes beyond diving to protecting and restoring the underwater world. In Tahiti, the Moorea Coral Gardeners – a growing team of youngsters (and some not-so-youngsters) – freedives to replant coral to reverse damage to Moorea, Tahiti’s incredible reefs (still awesome, by the way). But, they go further, educating local youth about why all the world’s coral reefs are environmentally and economically important, and need preservation. The Gardeners started as a local youth coral restoration project and now, through social media, they touch lives everywhere with an age-spanning team of international professional athletes, actors, and media stars.

The U.S.-based Kids Sea Camp, founded by PADI Instructor Margo Peyton, involves youngsters starting at age 4 (snorkeling) at some of diving’s best and most popular south Pacific and Caribbean destinations. In Kuala Lumpur, Malaysia, at Kids Scuba Syed Abd Rahman is on a parallel mission, bringing new talent into diving’s ranks by uniting ocean and coral conservation with diver training. Both groups introduce youth to wonderous, eye-opening underwater adventures while embracing diving’s higher purpose as the underwater world’s ambassadors and protectors. Still other divers reach kids wherever they are; in Koh Tao, Guy Corsellis talks with kids at the Koh Tao International Primary School about marine life, how it behaves, why it’s important and how to be kind to the environment.

There are many examples like these, and there need to be more because through involvement, engagement and example, young divers learn that the ocean and coral reefs are not just awesome, but threatened. They learn why and, most importantly, what we can all do about it – and we’re talking about more than coral. Showing our youth the underwater world and coral reefs is the best place to start in building a global culture that lives harmoniously with the global environment. People who experience coral reefs come to care about them quickly – and because these are the world’s environmental barometers, it’s often where we see subtle changes first. People focused in preserving this fragile environment will take on the bigger environmental issues because almost all of them ultimately affect the coral reefs. In other words, to preserve and restore the coral, we really have to preserve and restore the world environment.

Let’s applaud the reachers and teachers who motivate young people to embrace the underwater world, but I challenge all of us to also beone of them. Share your diving experiences with the kids in your life – at schools, youth centers, clubs, neighborhood, home — anywhere you cross paths. Explain why the oceans, reefs and the creatures living there are special and important, and how choices like reusing and recycling make a difference. Offer to introduce them to a dive instructor if you’re not one yet, or teach them to dive if you are.

Then, watch their eyes light up when they see, hear and feel what you and I have come to love so much. It’s one of the most rewarding ways to contribute to a better future.

Dr. Drew Richardson
PADI President & CEO

PADI’s Pillars of Change- A Force for Good in Koh Tao, Thailand

Written by PADI Territory Director Tim Hunt 

At  PADI  we  are  committed  to  supporting  social  and  environmental  efforts  through  PADI’s Pillars of Change. It  is  something  you’ve  heard  us  talk  about  during  our  member  forums,  general updates  and Social  Media  channels  –  but  we  are  also  putting  these words  into  action.  Around  the  globe  our  field  staff  are  spreading  the  message  to  members  and  to  potential  PADI  divers,  as  our  community  continues  to  grow.  Here  is  a  quick  look  at  the  efforts  of  Regional  Manager  Neil  Richards  and  Regional  Training  Consultant  Guy  Corsellis,  who  are  both based  in  Koh  Tao,  Thailand.

1

Marine Animal Protection  –  As  we all  know  a  healthy  ocean  is  vital  to  humanity. Therefore, PADI is taking steps to help divers become part of a positive solution to help impact and change our oceans. Guy and his son Iggy (PADI Divemaster Candidate) took this powerful message to the children from schools in their region, Koh Tao’s International Primary School and a local Thai Public School. After giving presentations to these children about the behavior of marine animals in their local underwater habitat, they were also able to provide some eco-friendly tips. By teaching and educating the children on how important our oceans, including the species within it, they will learn and help spread our message from an early age. We hope that as the future generation, they can influence change for generations to come.

2

Ocean Health  – With over 200,000 identified species in the oceans and millions more to discover, protecting our marine life biodiversity is critical. PADI works closely with organisations that strive to help and protect our oceans in a multitude of ways.  As our key partner in the environment for 25 years, Project AWARE  is one such organisation that is committed to keeping the natural balance in our aquatic world.  Project AWARE’s Community Conservation Officer, Jack Fishman, visited  Thailand to spread the word on Project AWARE’s Dive Against Debris Specialty Course, helping PADI dive centres engage with their community and tackle marine debris head on. He gave valuable insight into the role scuba divers play in highlighting the extent of the marine debris problem. The Project AWARE Shark Conservation Specialty Course was also taught to a large number of divers. PADI continues to support the education of our community into the importance of sharks and keeping marine ecosystems in equilibrium.

3

Healing and Wellness  – Becoming a diver is a life changing experience for a lot of people. It can drive career changes and provide transformations both mentally and physically. PADI’s Adaptive Techniques Specialty Course is a great example of this. It is a fantastic way for people to overcome adversity, illness or disability. Neil Richards and Guy Corsellis taught the specialty to the PADI Course Directors on Koh Tao to get them all motivated to support the transformation this speciality can bring. In a truly inspiring session, the PADI Course Directors showed great camaraderie as they worked together to develop different techniques to teaching. A course that was a real opener to some seasoned PADI professionals, will now become crucial to not only providing new divers the ability to fulfill their dreams, but also to inspire others along the way.

4

People + Community  – Very few people give more to a community than its emergency teams, ready  to help in an instant and putting others needs ahead of their own. Neil and Guy decided to give a little back when they took some of the nurses from Koh Tao’s newly opened hospital out for some fun under the water, as part of PADI Women’s Dive Day. The six nurses were introduced to a whole new world during a PADI Discover Scuba Diving Introductory Experience. By supporting the training of local people to foster sustainability, PADI continues to educate and support local communities to cultivate the protection mindset necessary for ocean health and marine animal protection.

 

For more information about the PADI Pillars of Change, please visit our website here.

#PADI4Change

PADI Instructor Examinations for September 2018

Uljin, South Korea | 1/09/2018Hoi An, Vietnam | 8/09/2018

Cebu, Philippines | 12/09/2018

Kota Kinabalu, Malaysia | 12/09/2018

Pattaya, Thailand | 12/09/2018

Phuket, Thailand | 15/09/2018

Bohol, Philippines | 15/09/2018

Qingdao, China | 15/09/2018

Havelock Island, India | 16/09/2018

Koh Tao, Thailand | 18/09/2018

Puerto Galera, Philippines | 18/09/2018

Semporna, Malaysia | 21/09/2018

Xu Yi, China | 21/09/2018

Kunming, China | 21/09/2018

Perhentian, Malaysia | 24/09/2018

Amed, Indonesia | 26/09/2018

Lembongan, Indonesia | 26/09/2018

Bali, Indonesia  | 29/09/2018

Perth, Australia | 29/09/2018

AWARE Week Successes and Stories

Article by Tara Bradley

As AWARE Week wrapped up on 23 September, the amount of dive operators, instructors, and dive communities that participated in events throughout the world was impressive. From Project AWARE Specialty courses, to neighborhood barbecues to Dive Against Debris® events collecting over 22,000 pounds of trash, here’s how our fellow dive operators helped make AWARE Week a success.

United Arab Emirates: Divers Down UAE

Divers Down UAE collected over 110 pounds of marine debris during their Dive Against Debris event. As a way of creating shark awareness, they also conducted an AWARE Shark Conservation Specialty course for 14 of their PADI divers.

Thailand: Crystal Dive Koh Tao

The team at Crystal Dive Koh Tao spent the week conducting Dive Against Debris and AWARE Shark Conservation specialties. To finish off the event, they celebrated with a free barbecue night for all of the participants.

Curacao: Blue Bay on Curacao

A group of volunteers came together in Curacao for a beach clean-up at Hole 6. In addition to the two full boats of divers and snorkelers, participants signed up for the PADI Invasive Lion Fish Specialty Course to assist in catching the invasive species.

Australia: Dive Centre Manly

The group at Dive Centre Manly gathered 30 people for their “Blue Backyard Cleanup.” The majority of the items retrieved were plastic wrappers, single-use coffee cups, straws, cutlery, Styrofoam, and hundreds of unidentifiable pieces of plastic. As an added reward, the nearby Hawkesbury Brewing Co. gave the participants a very well-deserved free beer.

Dive Center Manly.jpg

Spain: Balky Sub

In Spain, Balky Sub’s group were on one of the area’s cleaner dive sites and still recovered more than 11 pounds of plastic in one day – mostly consisting of plastic bottles and bags. And since every day is AWARE Week for this team, they make an effort to pick up trash from the ocean and beach on a daily basis.

Philippines: Dive Funatics

Before they conducted their monthly Dive Against Debris event on 22 September, Dive Funatics, located in the Philippines held a peak performance buoyancy clinic to ensure all of their divers had a chance to polish up their buoyancy. To thank their divers, participants received a T-shirt in addition to a bracelet made of upcycled debris collected from their August Dive Against Debris event.

Jordan: Deep Blue Dive Center

Deep Blue Dive Center teamed up with the Tala Bay Resort team by hosting a Dive Against Debris at Tala Bay marina on 12 September. The result: The crew cleaned up over 140 pounds of waste in 20 bags. But they didn’t stop there. The following week, a group of 15 divers conducted another clean-up.

Bonaire: Dive Friends Bonaire

From 15-21 September, Dive Friends Bonaire organized a range of activities to fight ocean pollution. With seven locations and five house reefs on-island, the group worked to promote conservation with Dive Against Debris dives on every house reef.

Florida: Rainbow Reef Divers

Since Rainbow Reef divers host a Dive Against Debris event every month, they were quick to jump into action for AWARE Week. In September, their boat removed and recorded over 2,000 pounds of marine debris.

AWARE Week may be over, but there are countless ways to keep your local community involved all year long. Here’s How to Make Every Week AWARE Week.

The Undersea Journal – Fourth Quarter 2018 – Now Available

Each quarter The Undersea Journal is filled with stories and articles that help you stay informed and inspired as a PADI Professional.

The Fourth Quarter 2018 edition includes articles on Trends in Teaching and Training, Digital Optimization, The Revised Project AWARE Specialty Course,  Dive Travel, Family Additions, Gear and much more.

There are several digital reading options for you to access this publication:

If you’ve opted for the printed version, it will continue to be delivered to your mailing address.

If you have any questions please contact customerservice.ap@padi.com.

PADI Master Scuba Diver™ Challenge: Your Chance to Win Back Your 2018 PADI Membership Cost!

We have just reached the second half of our PADI Master Scuba Diver (MSD) challenge where you have the chance to win back the cost of your 2018 PADI Retail and Resort Association Membership,  plus more!

Marketing

The PADI Master Scuba Diver Challenge was created to increase the sales of your specialty courses and grow interest in the PADI Master Scuba Diver rating. With the competition ending on the 31st December 2018, now is the perfect time to ramp up your PADI Master Scuba Diver specialty certifications and promote the prestigious PADI MSD rating, also known as the ‘black belt of scuba diving’.

Marketing Tools and Resources

To help you promote the PADI Master Scuba Diver rating to divers, you can download our FREE PADI Master Scuba Diver Toolkits available in English, Korean, Simplified Chinese and Traditional Chinese. These toolkits also include various print and digital marketing materials needed to promote your campaign.

ADDED BONUS:
You can also tie the PADI MSD rating in with a FREE PADI MSD Application, available in the Asia Pacific region!

Download the PADI MSD Challenge Marketing Toolkit’s Here

Hints

To increase your chances of winning the PADI MSD challenge and becoming one step closer to winning back your 2018 PADI Membership, make sure you check out these five tips:

  1. Download the PADI MSD Challenge Marketing Toolkit’s Here
  2. Print posters and flyers or incorporate digital banners on your website and in your emails.
  3. Bundle specialty courses with core courses- This is a great way to add-value to courses and to introduce divers to different PADI Specialty courses!
  4. See the PADI.com/msdchallenge page for inspiration on how to promote your own MSD Challenge campaign.
  5. Unique selling point: A Master Scuba Diver rating places divers among an elite group in which fewer than 2% of divers ever join!

Specialty courses offer the perfect opportunity to widen the knowledge of your students, better understand their interests as divers, and make sure they come back to do more courses. By completing PADI Specialty courses, students will also be one step closer to the highly regarded PADI MSD rating!

Need More Information?

Read the full contest rules here, speak to your PADI Regional Manager or contact the PADI Asia Pacific Marketing team on marketing@padi.com.au

Get involved in the MSD Challenge today!

October Tips from the PADI Asia Pacific Quality Management Team

In 2018 the PADI Asia Pacific Quality Management team continues to bring you tips from PADI staff in the field on how to maintain and improve safety in your professional diving activities. This month we heard from Michelle Brunton, Manager Quality and Risk Management – PADI Asia Pacific.

Influencing Diving Behaviour

A dive store owner asked me the other day – “how can I get my instructors to be more conservative in the way they plan dives? I’ve told them to be more careful and we have it written in the employee handbook but I can’t seem to get them to change the way they do things when I‘m not looking”.

From a safety point of view store owners, instructors and training managers can assume a certain right and responsibility to try to minimise the risks of activities undertaken with their store. The underlying question to answer is “What drives human behaviour?” There are many models of human behaviour that we could consider but I think Plato summed it up when he wrote:

“Human behavior flows from three main sources: desire, emotion, and knowledge” Plato.

Whatever behaviour we are wanting to establish we need to find ways to link the behaviour to the desires and emotions of the people involved and we need to provide education about how to practice the new behaviour. There are three ways we can break this down. People will change their behaviour if they see the new behaviour as easy, rewarding and normal.

Make it easy: Make good diving behaviour easy logistically.

  • Give your staff the resources they need to make diving safe – are there sufficient surface marker buoys, compasses and dive computer or digitimers on training equipment?
  • Establish safe training sites that ensure divers can’t exceed planned dive parameters. Have a list of acceptable dive sites for each level of training and customer experience.
  • Have signs on the boat and in the store that explain the pre-dive safety briefing to help them remember and practice the steps.
  • Provide staff training opportunities to brush up on skills especially rescue skills, first aid and use of oxygen.
  • Have regular meetings about ‘near misses’ to discuss what happened and what can be learnt.

Make it rewarding: Link the new behaviour to something that creates pride for that person.

This is where behaviour connects to values; you have to show people how behaving in these new ways will support what they value.  For example, if someone deeply values having positive human interactions help them to see how behaving in a certain way toward customers will improve the interactions.

  • Notice and celebrate positive results with colleagues and staff. Recognise procedures you have put in place that have resulted in a safer experience for customers.
  • If customers give you positive feedback share it and celebrate it with each other.
  • The PADI membership recognition programme also notices and celebrates when PADI professionals get positive feedback through attaboys certificates and member of the month awards. Connect with this programme by sending positive customer feedback with us at qa@padi.com.au.
  • Have employee ‘Safe Diver of the Month’ awards for instructors and dive guides.

Normal: This is the way we always do it here

In order to change the way they behave, we need to feel that “people like me act this way, and people I admire act this way”. Human beings, for the most part, don’t want to be the odd person outWe are naturally wired to want to belong. Even people who consider themselves rebels tend to emulate rebels they admire!  If we want employees, colleagues or divers around us to behave differently, we have to give them some evidence that their peers (at least the ones they like) and their role models are behaving in those ways.

  • Make sure store owners, training managers and senior staff role model desired diving behaviours every time they dive.
  • Have visual clues around the store that support the message that safe diving practices are “just what we do”.
  • Establish keeping your mask in place and snorkel in your mouth on the surface as ‘normal’ diving behaviour (in the case of tech divers carrying a snorkel in the pocket).
  • Manage gas safely. If your lower gas returning limit is 70 bar make sure all your diving leaders follow this rule themselves.

Many psychologists would say the only behaviour we can control is our own. This is true but when we have a level of responsibility for the safety of others we need to ensure that we do what we can do to minimise the risks.

Whether it’s our student divers or our fellow dive leaders, if we are wanting to influence others to dive safely, understanding the underpinning motivators that drive behaviour will assist us in making diving at our dive store as safe as possible.

Michelle Brunton, Manager Quality and Risk Management – PADI Asia Pacific.

Email: qa@padi.com.au