Join us on 28th August 2019 for our PADI Business Management Program in Auckland.
This new program will encourage
you to think critically and creatively about management practice. You will gain
an all-round understanding of how dive businesses and managers should function
in a domestic environment while also developing analytical, problem solving and
strategic planning skills that are attractive within the dive industry. The
PADI Business Management Program will equip PADI professionals with the core
knowledge and skills necessary to operate a cutting edge PADI dive business.
Led by industry experts, and with interactive
presentations ranging from pricing strategy to store layout and staff management,
this is an essential program for PADI Dive Store stakeholders aiming to raise
the bar and increase turnover and profit in 2019.
The PADI Business Management Program in Asia Pacific
will include the below presentations in 2019.
Attracting loyal customers
Elements of a Successful Website
Social Media and Video
Closing a profitable sale
Selling at a Profit
Great Customer Service
Bonus – Early Bird Offer & 4th Attendee Free
Register before 17th July to receive AUD $20 off the cost of your registration. Plus, with every third paid attendee, you will receive a fourth free. So get in quick and register your spot today!
With the New Year well under way, we would like to
congratulate all our 2018 PADI Elite Instructor Award recipients. These PADI
Elite Instructor Award recipients are our top certifying PADI Instructors who
have received an Elite Instructor Award for issuing 50, 100, 150, 200 or more
than 300 certifications throughout 2018.
The Elite Instructor Award distinguishes PADI professionals
by highlighting their experience as PADI Members and gives them the means to
promote their elite status to student divers, potential students, prospective
employers and others. Elite Instructor Award recipients will receive an
acknowledgement letter and recognition certificate (signed by PADI President
and CEO Dr. Drew Richardson), a decal to add to their instructor cards, and an
e-badge they may use on emails, websites, blogs and social media pages. Elite
award instructors may authorize PADI Dive Centres or Resorts with which they
associate, to display their Elite Instructor Award on the business’ digital
site as well.
Want to see who achieved a PADI Elite Instructor Award in
2018? Check out the 2018
Elite Instructor Recipient List on the Pros Site. Listed PADI
instructors can download their 2018 Elite Instructor e-badge and will be able
to view their e-badge on their PADI Pro Check results page.
The Ocean Film Festival World Tour is returning to Australia and New
Zealand for 2019, kicking off at the end of February.
The Ocean Film Festival World Tour will screen over 2 hours of the most inspirational,
educational and entertaining films related to the ocean from independent film
makers both international and Australian. It includes a unique selection of
films of varying lengths and styles covering topics such as the oceanic
environment, marine creatures, ocean related sports, coastal cultures and ocean
PADI is a great supporter of the Ocean Film Festival and is proud to be
a 2019 sponsor. PADI Members will be present at the following screenings taking
place across Australia and New Zealand. Come along to a screening and chat to a
PADI Professional about PADI certification, scuba diving and protecting our
Project AWARE® is the Ocean Film Festivals proud Conservation Partner.
Project AWARE is a global movement for ocean protection powered by a community
Want to get involved with Marine Conservation?
If you’re a certified diver, you can collect and report important data.
Through Project AWARE’s Dive
Against Debris survey, you can remove marine debris on your dive and report
the results. Together we make the ocean safer for marine life, and more
importantly, information you report helps inform policy change. With your help,
Project AWARE can use the information you report through Dive Against Debris to
convince individuals, governments and businesses to act against marine debris.
Protect what you love and join citizens scientists everywhere. Join or
lead a Dive Against Debris survey today.
There are a limited number of tickets available for each screening so be sure to get your tickets for the Ocean Film Festival before they sell out. oceanfilmfestivalaustralia.com.au
Each month the PADI Quality Management team continues to bring you tips on how to maintain and improve safety in your professional diving activities. This month we heard from Quality Management Consultant, Rebecca Wastall.
FACT OR FICTION
This month we decided to fire frequently asked questions to the Quality Management team to see if things are actually fact or fiction!
IF YOU BREACH
STANDARDS YOU WILL BE EXPELLED
Fiction. When a complaint
comes in, the Quality Management Consultant looks at all the facts and the
member’s history. When members deviate from PADI Standards, most often
unintentionally, the Quality Management program acts to get members back on
track and help them avoid future problems. Deliberate, repeat offenders, on the
other hand, are dealt with firmly and can face suspension, retraining and
expulsion from the organisation.
MANAGEMENT DEPARTMENT CAN PROVIDE ADVICE ON STANDARDS AND BEST PRACTICE
Fact. The Quality
Management Consultants are here to support you. We are happy to receive calls
and emails concerning standards or best practice, all of which will be held in
confidence and not disclosed to anyone without your consent.
A FLEXIBLE SKILL
MEANS THE INSTRUCTOR DECIDES IF THEY CONDUCT IT OR NOT
Fiction. As defined in
the Instructor Manual a flexible skill must be conducted during the PADI Scuba
Diver and PADI Open Water Course. The flexibility element allows the instructor
to choose the best time to conduct the flexible skill within the parameters of
either the PADI Scuba Diver or PADI Open Water programme. One of the best
examples would be the Controlled Emergency Swimming Ascent where the instructor
would choose the best location and conditions for the CESA on Open Water dives
2, 3 or 4.
A CESA LINE IS “OPTIONAL”
IF YOU CAN CONTROL YOUR STUDENT
Fiction. The use of a control
line to conduct the Controlled Emergency Swimming Ascent is mandatory when
conducting the CESA in the ocean as per the Instructor Manual at page 65. This
skill is taught with a control line to make it realistic and safe. The control
line is there for you to stop your student if they ascend too fast. It is unacceptable to overweight yourself or hold on
to your student without a line to stop a runaway ascent. In addition please
consider that a Surface Marker Buoy may not be of sufficient strength to act as
a control line despite it being secured. Page 65 of the PADI Instructor manual
clearly describes how to run this skill.
USE THE CONTINUING EDUCATION ADMINISTRATIVE DOCUMENT TO COVER A 12 MONTH PERIOD
OF TRAINING AT ONE STORE
This form has been approved by the RSTC to cover standard liability for a
period of 12 months if a student conducts more than one programme. This is
providing they do not change the store the programmes are conducted at. A good
example would be where a student takes both the PADI Advanced Open Water and
then moves straight onto the PADI Specialty Diver Programme.
LIABILITY FORM PROTECTS YOU FROM ALL PUBLIC LIABILITIY CLAIMS
Fiction. The RSTC
liability form only protects you from the “assumed” risks of diving. A good
example would be the fact that scuba diving is conducted underwater and the
student assumes any general risks involved with being submerged. It does not
protect you from any actions that would be deemed negligent. A good question to
ask yourself is “would a reasonably prudent PADI member act in the same way?” If
the answer is yes it is likely that your actions are ok and you would not be found
negligent. If the answer is no then you may be acting outside the normal
parameters of diving and the assumed risks it holds. In these circumstances you
could be held liable.
HOLD A FLOAT ON THE SURFACE WHILST THE INSTRUCTOR CONDUCTS A CESA FROM 6M BELOW
THEY MUST BE SEPARATELY SUPERVISED
Fact. It is unacceptable
to leave your students unattended during any training element of the PADI Open
Water Course. The Instructor Manual requires direct supervision throughout. This
can be found within the Instructor Manual at page 52.
AS A DIVE CENTRE
I WILL NOT BE LIABLE FOR THE ACTIONS OF MY FREELANCE INSTRUCTORS
If you engage the services of a freelance instructor to undertake
PADI courses at your store you have formed a legal relationship. If anything
were to occur and negligence found, a store could still be vicariously liable
for the freelance instructor’s actions in the same way as if they were an
employee. In essence, there is a relationship between you and the instructor
which involves a contract of services. This contract would allow a diver to sue
both the individual member and store in any claim of negligence.
MUST BE DROPPED TO SUCCESSFULLY COMPLETE THE EMERGENCY WEIGHT DROP SKILL IN THE
PADI OPEN WATER COURSE
PADI standards do not allow you to pass your weight belt to your
instructor or place your weight belt on the side of the pool in the conduct of
this skill. If there are concerns about damaging the pool then use sand weights
or soft matting to prevent damage. Make sure your students know why this skill
needs to be mastered. They must understand in certain circumstances it could
prevent an incident from occurring. See page p56 of the instructor manual for
the full standard.
ACCEPTABLE TO HAVE MY STUDENTS STOP A FEW TIMES DURING THE 200M WATERMANSHIP
SKILL IF THEY RE STRUGGLING TO COMPLETE THE SKILL IN ONE GO
This must be a continuous swim as defined at page 53 of the
Instructor Manual. Remember if your students are struggling with this component
of the PADI Open Water Course you can consider the 300m snorkel instead. Never
modify the watermanship skills. Failure to master watermanship could lead to
serious incidents in the future.
All the best in your professional diving activities and Let’s Dive Safe.
Rebecca Wastall | Quality Management Consultant, PADI Asia Pacific.
2018 has been a big year for the PADI Asia Pacific Quality Management Team! Seminars, webinars, member updates, member excellence awards, saying goodbye to old faces and as well as welcoming new ones into the team has kept us all extremely busy. Since this is our last article for the year, it seems only fitting that we take a look back on an excellent year and share some of our highlights with you.
Risk Management Programme
This year PADI members have attended an impressive amount of Risk Management Seminars in the field. Close to 50 seminars across 3 languages have been delivered live and in person for PADI members. Over 1200 PADI members from all walks of life attended these seminars spanning across Asia Pacific. Members contributed their ideas and real life experiences to help us all make diving as safe as we possibly can. PADI Risk Management Seminars feature relevant information which is compiled from real data and trends occurring in the field. Risk Management seminars give PADI members a chance to listen to real scenarios, ask questions and provide their input and experience. Problem solving and solution thinking feature strongly in these seminars. This programme is an enormous benefit of the membership and diving safety in general. Attendance is one of the benefits of your PADI membership so please join us for seminars in 2019. Don’t forget by attending you will receive seminar credit to count towards higher PADI membership credentials.
The team has also had a lot of fun delivering our quarterly Risk Management Webinars this year with the introduction of our fictional PADI members Bob, Betty, Barry and Beatrice. During these webinars the team tackled realistic issues faced by PADI members through the eyes of our fictional members. The webinars are interactive which gives our members a chance to ask a wide array of questions which we endeavour to answer. Our polls help our members see what other member’s thoughts are on specific topics and also provide a great discussion point for all. Again, this is another valuable benefit of the membership so please keep a look out during 2019 for your email invitation to these quarterly Risk Management Webinars.
Member Recognition Programme
In 2018 the QM team had the pleasure of recognising PADI members for their excellence in the field. This programme recognises PADI members who received outstanding feedback from students and customers with regards to training and customer service. This year the QM team had the pleasure of delivering over 1000 Excellence Awards for our members in Asia Pacific. We also nominated members every month for the Member of the Month Awards (a global award recognising the best of the best). Finally recognising the efforts of Emergency First Response members in the field who provide first aid and rescue support at incidents they encounter is incredibly rewarding. Well done everyone and keep up the fantastic work!
Maintaining the high standards by which PADI members are know is a role for all of us. Whether it be store owners, centre manager, instructors or PADI staff we are all invested in keeping diving safe and providing excellence in training and customer experiences. Because of this commitment to excellence, the vast majority of PADI customers receive an excellent level of service. Where the level of training or service falls short of PADI standards, the Quality Management Department is there to provide support, education, retraining and in a small number of cases to take punitive action. For more about the Quality Management Programme refer to your Guide to Teaching or padi.com under consumer protection.
The QM team is very excited to welcome Kim Ngan who is our newest Quality Management Consultant. Kim has previously worked for PADI as a Regional Training Consultant, is a Master Instructor, and brings a wealth of expertise from her teaching background in Queensland. Be sure to say hello to Kim at one of our many seminars during 2019.
As the year draws to a close we would like to thank our members for your support and remind you that in 2019 you can count on us to continue to deliver a superior level of Quality Assurance and Risk Management support to our individual and store members.
With two PADI Specialties on offer, you have the flexibly to promote what best suits your dive shop. PADI Asia Pacific will also be promoting these specialty courses throughout the quarter to consumers.
Bundling is a great way to add-value and provide a convenient way to introduce divers to PADI Specialty courses. Specialty courses offer the perfect opportunity to widen the knowledge of your students, better understand their interests as divers, and make sure they come back to do more courses. You can also tie this in with the free PADI MSD Application available in the Asia Pacific region.
Start your campaign today!
To help you promote the PADI Specialty of the Quarter you can download free digital marketing materials in English, Korean, Traditional Chinese and Simplified Chinese which includes web banners, headers and more.
When Emergency Responders use their skills to care for an injured or ill person, it’s significant and worth sharing. In this newsletter we’d like to share a good news story from Vanuatu.
If you know of any Emergency Responders who have used their Emergency First Response skills in an emergency situation, or if you’ve used your training to help someone in need, please send the information describing the action to Emergency First Response by using the Responder in Action Report form found in the Appendix of your EFR Primary and Secondary Care Instructor Guide and email it to email@example.com so the Emergency Responders involved will receive formal recognition for their efforts.
This good news story from Vanuatu is a great example:
Last March PADI Master Scuba Diver Trainer / EFR Instructor Wilfred ‘Wills’ Tileya # 330494 and PADI Divemaster / Emergency Responder Luaky Nabanga # 466304 (both working at PADI Five Star IDC Resort Big Blue # S36279 in Port Vila, Vanuatu) were going out for a night dive around 6:30pm, just after sunset.
Half way out at the channel they noticed a catamaran with four people waving franticly, trying to attract their attention. The Big Blue boat was the only boat out on the harbour. As they got closer, they noticed a person in the water face down and in distress.
Luaky grabbed him and managed to pull the man into the boat where he lay on the floor, breathing but unable to speak. The patient was put into the recovery position and returned to base, still unable to give his name. Wills called emergency services and tended to the patient, keeping him warm, until EMS arrived. He was treated on the scene and taken to hospital where he was released the following day.
Congratulations to Wills and Luaky – this person’s luck would have run out had you not spotted the emergency and responded in such an effective manner; well done!
Are you an experienced EFR Instructor? Would you like to help new instructor candidates become EFR professionals? Training other professionals is a demanding but rewarding job.
Helping new EFR instructor candidates to gain instructor level knowledge and skill and then pass that on through positive coaching to their own students is the role of the EFR Instructor Trainer. As an EFRIT your own skills will also be polished as you role model instructor level teaching. You’ll also consider opportunities outside your normal market as you guide instructors considering work in a wide range of environments.
If you would like to be an EFR Instructor Trainer you will need to:
Be a current, authorised EFR Primary / Secondary Care Instructor
Be an EFR Care For Children Instructor
Have registered at least 25 EFR students, or
Have conducted at least 5 separate EFR courses
Successfully complete an EFR Instructor Trainer Course
For dates and locations of these courses CLICK HERE. Please note that additional locations are added throughout the year so if you don’t see one that is convenient for you, contact our Instructor Development team to see if one can be scheduled (bearing in mind each course is subject to a minimum number of participants).
The first EFR digital student manuals are planned for release during 2018. With more and more people using their tablets, phones and computers the option for online and offline digital study materials is increasingly popular and in demand.
The manuals will be accessed through the Adobe Experience Manager (AEM) platform which offers a great online and offline experience across various platforms. It also offers the ability to search for key words so that a learner can quickly find information to review or jump back to a specific topic or course content. Updates are almost seamless and each time the user logs in the most current content is available.
Watch out for further information and announcements with exact launch date.
When you hear reports about overfishing, global climate change, coral bleaching, shark finning . . . and the list goes on . . . it’s tempting to question whether the situation is hopeless. Will we have coral reefs in 30 years? Will anything be living in the seas in 50 years?
Photo by I Love the Sea
Yes, and yes. The seas face formidable challenges, but they have formidable allies – you, me and more than 25 million other divers around the world among them. It’s not just that you and your fellow divers can make difference, but that you’re already making a difference through personal efforts like recycling, responsibly consuming only sustainable seafood, reducing our carbon footprints and campaigning to protect endangered marine animals. These are vital efforts, none of which are wasted, with millions (and growing) of divers and nondivers doing these – which is great. But, compared to some outdoor groups, divers raise the bar for environmental stewardship and leadership. Beyond the forefront of conservation and preservation, divers are at the forefront of restoration.
The truth is, we face a much bigger threat than the issues facing the seas, and it is this: loss of hope. We don’t want our heads in the sand, but let’s not lose perspective amid the doom and gloom. There are thousands of healthy coral reefs and other dive sites around the world. By staying informed, innovative and engaged, we can not only visit these, but preserve them, learn from them and leverage them to rebuild and restore.
I believe in realistic optimism and hopeful future, partly because the data support them, but also because really, we have no choice. With hopelessness comes inaction, resignation and surrender, which solve nothing. Hope anchors our souls to what’s possible, to action, and to doing what needs to be done. This isn’t Pollyanna – no one expects the global environment to be like it was in 1618 – but it can be vibrant, healthy and growing. A healthy Earth with healthy seas can be the ultimate heritage we leave our children and theirs.
Literally every dive you and I make can be a step towards that goal — with that in mind, remember that 15-23 September is AWARE Week. Please join the 25 million (and growing) divers who are fighting to restore our ocean planet. If you’re not yet involved with an AWARE event, please click the link and join in: http://www.padi.com/aware-week/join.